2026 Technology & Governance Report

MarshBerry’s 2026 Technology & Governance Report provides a clear, data‑backed look at how insurance agents and brokers are adapting to accelerating technological change—and where gaps in execution continue to limit results. The report connects technology decisions with governance discipline, strategic planning, and long‑term value creation.

One of the most significant findings is that technology is no longer a competitive advantage—it is a prerequisite for scale. While AI adoption is widespread, most firms are using it in narrow, task‑level applications rather than embedding it into core operating models. Without integrated systems and reliable data, even well‑intentioned AI and automation investments struggle to deliver consistent impact.

The report also highlights a growing data confidence gap. Many firms believe they have adequate reporting and analytics, yet most data remains fragmented, loosely governed, or informally owned. This limits advanced analytics, slows decision‑making, and constrains the effectiveness of both technology and strategic initiatives.

Equally important, the findings reveal that corporate governance and succession planning often lag behind firm growth. While most leaders express confidence in their next generation, far fewer have formal boards, defined leadership development programs, or identified future CEOs. These gaps increase operational risk and place unnecessary pressure on ownership transitions.

Taken together, the insights point to a consistent conclusion: firms that align technology architecture, governance structures, and strategic accountability are better positioned to scale profitably, manage risk, and preserve enterprise value.

Designed for owners, executives, and leadership teams, this report delivers actionable perspective—not theory—helping firms move from awareness to execution with greater clarity and confidence.